TERMS & CONDITIONS

- Invoice for Regular Session -

Starting from July 2019, we will be issuing the invoice upfront, giving students one week in advance for their settlement and confirmation of the upcoming lessons, i.e. you will be receiving the July session invoice in the last week of June (24^th June). Full payment must be received prior to the indicated deadline. Lessons will not be conducted if the fees have not been received before the start of the month. Should there be any schedule changes, please inform us as soon as possible in order for the schedule to be fixed and for the invoice to be re-issued at a later given time, before the start of the month. Late submission (i.e. a submission for July's lessons on July 1^st or 2^nd, or onwards) will incur additional costs for administration purposes - HKD200. Please be reminded to kindly attach us the bank slip once settled for our record and reference.

- Schedule Change During the Month -

We do try to offer some flexibility in terms of the lessons during the month. To ensure your attendance, a reminder will be sent to the student through both WhatsApp and email, one day in advance for the scheduled lesson. Should there be any changes, the latest day to inform us will be the day you receive the email, given the main purpose of the reminder email and we can arrange a make-up class for you without any additional charges, as long as with valid reasons. The lessons to be re-scheduled in the given month cannot be re-arranged to next month or any other month. Please be reminded any missed lesson without notice will be forfeited. If you wish to arrange back the missed lessons, there will be an additional administrative charge of HKD250. Confirmation email will be sent regarding any changes from the normal lesson schedule to the student as a record . Extra lessons can be arranged on special requests and the corresponding invoice will be issued on the day the extra lesson is arranged, and in due within 7 days after the issue of the invoice.

We do not offer refunds for missed classes, due to a student’s inability to attend for reasons such as school activities, field trips, schedule conflicts, or sickness (unless a doctor’s note is provided). Parents and students are responsible for checking their schedules before signing up. In any case of sickness, it is the student's duty to inform us of their likely absence at least 3 hours before the scheduled lesson, by telephone or email.

SCHOOL POLICY

1. All materials used in lessons by TUTTEE teachers and subsequently distributed to students (worksheets, textbook copies, other documents, etc.) remain the intellectual property of TUTTEE Academy. TUTTEE students agree not to reproduce, distribute or share any lesson materials with other parties without the prior written consent of TUTTEE Academy.
2. TUTTEE teachers are only permitted to teach and provide educational service at TUTTEE Academy. TUTTEE students agree not to solicit or make private arrangements with teachers for tuition or contact teachers directly outside of lesson hours. All scheduling and payment related issues are handled by TUTTEE’s administration staff.
3. TUTTEE's employees are not allowed to give their phone numbers or email addresses to, or to meet with parents and students outside of TUTTEE premises. Teachers who have resigned are not permitted to contact or provide lessons to TUTTEE students within 10 months of resignation. If you would like to contact a teacher, please approach our front desk staff or email info@tuttee.co
4. To ensure that private lessons / private groups are conducted effectively, it is paramount that students and parents communicate clearly and early with our staff if there are any topics and specific areas that they would like to focus on. It is the student’s responsibility to provide such information upon enrolment or before the first lesson. TUTTEE does not bear any responsibility for a lesson not matching the student’s expectations if he or she fails to provide such information. If teachers are not informed which syllabus or materials to use, they will prepare lessons to strengthen core content using their own materials.
5. TUTTEE operates on a “first-come first-served” in allocating teaching schedules and reserves the right to release any reserved lessons that have only been verbally confirmed or that have passed the confirmation deadline. All lesson enquiries and bookings should be made through the front desk. Students should check emails regularly for announcements and notifications from TUTTEE.
6. Students are required to enroll in all lessons for the entire month or module, subject to the course type. Mid-course enrolment is allowed provided that the student enrolls in all the remaining lessons for the month or module. Our courses, regardless of the type (e.g. modules, private lessons), are designed to be continuous and we recommend that students attend at least one month of lessons or more for any individual subject for maximum benefit.
7. For bookings in subsequent months, lessons must be confirmed within three working days or before our pre-assigned deadline (whichever occurs first). For booking all types of lessons in subsequent months, regular timeslots will be reserved only if a student books at least three classes in the same month with the same teacher and timeslot. During boarding and peak holiday periods, regular timeslots may be adjusted based on course arrangement needs.
8. Lessons reserved with TUTTEE are non-transferable. Once a student’s name is confirmed at the time of booking, only that student may attend the booked lessons. Trading or switching lessons with friends or family members is not permitted. TUTTEE reserves the right to discontinue a student's enrolment at any time due to late payment or disruptive behaviour in class.
9. TUTTEE does not offer make-up classes or refunds for missed classes due to a student’s inability to attend for reasons such as school activities, field trips, schedule conflicts, or sickness (unless a doctor’s note is provided and the make-up lesson is rescheduled to an available timeslot within 7 calendar days of the corresponding lesson). Parents and students are responsible for checking their schedules carefully before scheduling. Otherwise, the lesson will be forfeited. And rescheduling must be confirmed with TUTTEE. 
10. The time, date and teacher of the rescheduled lesson is assigned by TUTTEE (we will arrange an appropriate teacher of the same subject specialisation; we regret that rescheduling times will be limited and final).
11. Lesson scheduling is offered at the complete discretion of TUTTEE.
12. Rescheduled lessons must be confirmed on the same day of request made.
13. Assignments are an integral part of a student’s learning experience. Students are expected to complete all assignments, including assigned readings and homework. Parents are responsible for making sure the student completes all assignments at home. TUTTEE reserves the right to use students' work, without prior consent, for educational or promotional purposes.
14. Plagiarism is a serious breach of academic honesty and school rules. Students are expected to submit assignments and work that do not constitute plagiarism; students whose work is found to contain plagiarised material will face serious consequences. It is against TUTTEE’s mission and policy for students to plagiarise. Therefore, TUTTEE and TUTTEE’s teachers will not be held responsible for any cases of student plagiarism.
15. All lessons at TUTTEE will be cancelled upon the hoisting of a Tropical Cyclone Warning Signal of 8 or above, or if the Black Rainstorm Warning is raised. Classes will resume two hours after the Tropical Cyclone Warning Signal is reduced to a lower signal or if the Black Rainstorm Warning is cancelled or replaced by the Amber or Red Rainstorm Warning during our opening hours. No make-up classes or refunds will be granted due to weather or other acts of nature beyond our control.
16. For safety, security and other relevant reasons, CCTV cameras are in operation within the classroom. TUTTEE shall not be held responsible for personal injuries, accidents, losses and damages incurred by any student while at TUTTEE premises.
17. TUTTEE shall not be liable for any loss, damages, charges or expense, whether direct or indirect, which may be incurred by parents and students arising from or in any way connected with TUTTEE Academy. Photographs and videos may occasionally be taken during lessons. TUTTEE reserves all rights to images and footages, which may be used for educational or promotional purposes. This legal notice shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR). Disputes arising out of or in connection with this legal notice shall be subject to the exclusive jurisdiction of the courts of the Hong Kong SAR. If payment is not received, TUTTEE cannot guarantee the availability of the lesson. TUTTEE reserves the right to amend its company policy and all terms and conditions without prior notice.

A. Refund Policies

1. If a course cannot be operated according to the arrangements specified (including the stipulations as to the date and time of the course) in the fee receipt and the course leaflet; and the student declines the revised arrangements, the School will refund the student the full amount of the course fee collected or on a pro-rata basis, whichever is applicable, as soon as possible and in any event not later than one month after the student’s request for the refund.
2. In case of a permanent school closure prior to the commencement of a course, the School will refund the student the full amount of the course fee collected.
3. In case of an unplanned cessation of a course after its commencement, the School will refund the student the course fee collected on a pro-rata basis as soon as possible and in any event not later than one month after the cessation of the course.

B. Refund Procedures

1. The School will inform students of the refund arrangement either over the telephone or in writing. For students aged below 18, their parents or guardians can proceed with the refund procedures on behalf of the students.
2. The School will refund students in accordance with the above policies.
3. When processing the refund, the student has to show the original fee receipt. The School will not take away the original fee receipt. Upon receiving the refund, the student or parent or guardian is required to sign to acknowledge receipt of the refund.
4. The School will pay the refund either in cash or by cheque.